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Customer Feedback Results

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Here's the opinion of our existing customers who have completed our customer satisfaction survey*:-

(guide : 70% = satisfactory; 100% = far exceeded expectation)

Number of people who have given feedback : 335

Item delivery (speediness, condition of goods):-
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Quality of the items purchased:-
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Value for money:-
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Overall service:-
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*every customer who buys from this site has the opportunity to complete our customer survey form asking them to rate our services.

Customer Comments

the service and assistance recieved was really good.pleasure to deal with, top man, many thanks.
John, Herne Bay

it seems funny to put such good service but there really is no other way of saying thanks for the service I received
Lionel, Newton Abbott

Mr A J, Abingdon

The person I spoke to for advice on the size of the leathers couldn,t have been more helpful. Our old tatty snooker table now looks as good as new and all within two days of phoning for advice. Thank you so much. Diane Brogan
Diane, Etwall

thanks for a very speedy service and thanks to the person i spoke to on the phone first class
David, Stafford

Fast turnaround and very helpful service. Highly recommended.
Neal, Ivybridge

Great service and turn around. Thanks!
Robin, Vaucresson

Shaun, Coventry

William, Luton

Very fast delivery and accurate description. Well done!
P M, East Malling

Good service many thanks
Tim, Elberton

I`m very pleased with my purchase. They exceeded my expectations in customer service and although the wrong item was initially delivered they immediately sent out the correct one.. Excellent response. Would recommend this company to everyone.
Elisabeth, Wallingford

dean, birmingham

Good quick service
G J, Mileham

very helpful for only a small amount thank you
ann, peterborough

you were very helpful with trying to assist me sorting out my coin op mechanism as well as supplying locks. Many thanks
Mark, Hereford

Excellent service thank you. I will use you again and certainly happy to recommend you.
sarah, sherborne

excellent fast delviery
DAVID, CARLISLE

Simon P, Felixstowe

Great deal and fast delivery.
DR R T, Cardiff

Chris, Doncaster

I order Red and Green came, however it look fine and we don`t need to change it.
olimbia, ruthin

David, Hexham

helen, southampton

Ian, Sutton

Very pleased with what I got and will be using you again should I need to :-)
Chris, Manchester

Mr, Guildford

still to fit them to table yet working out the best way, but would appear to be very satisfactory
Ann, Isle of Man

Phillip, rochford

fraser, Liverpool

Helen, Waterlooville

Thank you so much! Excellent in all respects
Stella, Cheltenham

VERY HAPPY WITH QUALITY AND SPEED OF POST, THANK YOU
Catherine, Bath

Suzanne, Tallahassee

Andrew, Kinross

Speedy efficient service
bryanie, dewsbury

Prompt despatch and speedily delivery. Service3 cannot be faulted. Thank you
Rosalind, Swindon

henry, peterborough

Penny, Leicester

Graham, London

David, Fareham

Excellent service and speedy delivery. Fantastic
Maria, Stockton Heath

Really good quality
Mrs Jean, Wolverhampton

Gary, Hexham

Jim, Portlethen

Andrew, STROUD

A, Swanley

Very fast service very happy thank you.
sukhninder, northfleet

Benjamin, Havant

George, Islay

Alan, Rotherham

Could not fault the service at all
jennifer, Plymouth

Derek, Liskeard

Delighted with the friendly, efficient response to my telephoned enquiry/order. Currys etc. could take a lesson in customer service from yourselves!
John, Rotherham

first time shopper here but will use again many thanks
Mark, Wigston

Arrived within a day or two. I oredered two black snooker balls. Only one was sent but when I notified them of the error I received the second in the next possible post.
Catherine, Worksop

quality of the goods as good as the original 1930`s pockets on the original table !! service was good
ANNE C, Dungarvan

Chris, Woodley

William, driffield

The item was just what I wanted. It is not a cheap felt imitation and cost no more than those items. Excellent service, excellent product.
Geoffrey, Huntingdon

Very fast delivery, and a good product. Also customer service was excellent. They made sure I got exactly what I wanted.
Anthony, St Albans

Brian, Dorking

Goods arrived very quickly. Advice given was excellent
John, Hollowell

STALKS OF MUSHROOMS COULD HAVE SANDED AND FINISHED OFF SMOOTHER BUT TOP FACES WERE PERFECT THANK YOU GOOD SERVICE
ANGELA, WEST WELLOW

Tony, Wimbledon chase

mike, kings lynn

Look forward to buying a cue from you shortly.
Kenneth, Consett

Stephen, Brampton

john was very helpful indeed in securing the correct items for us. Excellent service. Will use again.
Malcolm, Sutton Coldfield

First class service and will recommend your business to my friends.
robert, edinburgh

Richard, Bures les Monts

very good
dominic, cheshire

Tony, Sutton Coldfield

Thanks for your help, I am now able to enjoy my pool table once again
Andy, Burrowbridge

Added to order and was dealt with on a Sunday which was 10 out of 10 for me. Will be buying my next set of balls in the next month for sure.
harry, lewisham

Simply the best for help and service, delivery is pretty good too. Highly recommend
Roy, Luton

Jonathan, GLASTONBURY

Fit for purpose, happy to recommend this site. Regards Andrew
ANDREW, basildon

Excellent service, won`t hesitate to buy from you again !
Clive, Crawley

very good service and web site was easy to use. thankyou.
catherine, Dartford

thomas, falkirk

Lorcan, Clondalkin

Mark Andrew, Loughbough

Really pleased with items. My daughter had bought six foot old "Pot Black" snooker table from a carboot. The table needed abit of TLC, but is good as new and getting lots of use - and it didnt break the bank!
Sharon, camborne

good supplier ist time use will be back again no problems at all
robert, arbroath

craig, darwen

RICHARD, elland

MR R F, GLOUCESTER

delivery next day
John, Portsmouth

Graham, Fakenham, Sculthorpe

Customer service and delivery - excellent. Slightly dissapointed with product.
Matt, Tewkesbury

Excellent fantastic service. Very pleased will definitely use you again. Amazingly speedy delivery.
Marilyn, Sherborne

I rang the company for some advice and they were very helpful and friendly.
Linda, Hampshire

Joseph, Chester

gary, eastbourne

Exceptional service, John was most helpful and couldn`t do enough to help. Thank you.
Colin, Nots

Steve, Monmouth

Ann, Norwich

Peter, Bromley

All first class both quality and service
Douglas, Warrington

Great company to do business with.
Simon, ST. Neots

A pleasure to do business.
CJ, Upper Kangaroo River

john, LYDD

Thank you, am extremely pleased with all aspects of the service.
Anne, Birmingham

Very good service.
John, Cobham

Very good friendly service will recomend
Stephen, Birmingham

very happy thank you
paul, ballymena

John, Knaresborough

malcolm, tattenhall

Sally, Stroud

JOHN, SOUTHAMPTON

very happy
Brian, Ferndown

Very helpfull and gave a discount,Excellent,many Thanks
Tony, london

As a table manufacturer I am always looking for high quality table parts and was very impressed with this product
robert, Burnside Doagh

No Complaints at all
Brian, rotherham

No Complaints at all
Brian, rotherham

I run a 2 table snooker club within my bowls club they are just what i wanted thank you
james, Hornchurch

Fantastically fast service.
Kevin, porth

Excellent.
Gary, Hexham

michael, middlesbrough

Tom, Gravesend

The ball arrived on time and was of excellent quality.
Gerald, Chalfont St Peter

delivered promptly and done what they was intended for
Russell, Wisbech

really good service,quick delivery and would buy from them again.
michael, west bromwich

Provoked a good laugh. Revenge at last
Evangelos, Cardiff

Nice bit of kit and good personal touch over the phone
Roland, Chalfont St. Peter

Excellent item. Just what I needed. Will definitely be using again.
robert, southampton

really helpful staff, great to do business with. I hadn`t realised that there were so many types of snooker tables, sizes etc, the telephone help provided made it much easier, thank you
richard, Worthing

philip, wilmslow

STEPHEN, LOUTH

Great advice and service
JOHN, BIGGLESWADE

Great advice and service
JOHN, BIGGLESWADE

Graham, London

Very quick delivery
paul, poulton-le-fylde

Hi John sorry did not get back to you but items were sent to 26 not 28 its ok and thanks for your service A+
Romeo, Luton

Rob, Warrington

Haven't covered all the tables yet but so far material looks great value for money. Thank you.
Clifford Harry, Romsey

excellent delivery time and quality product, would recommend to friends.
alex, Glasgow

Top company will be back that's for sure
Charles, San Mateo

Top company will be back that's for sure
Charles, San Mateo

ian, dorking

great speedy service
debbie, BLAIRGOWRIE

John, Derby

Davies, Redditch

i was really pleased except a couple of the brass plates were badly stained and that was the reason i was changing the original ones i couldnt return them as it would have taken too long i also felt the matching screws should be included thats my personal feedback all in all the products were great thanks cheers
eamonn, dublin

Daryl, Stowmarket

Nathan, Brussels

Mark, HIGH WYCOMBE

Fantastic customer care and service. I am very impressed with the speed of email communication. Outstanding company!
Jonathan, Silsoe

Highly recommend
nichola, driffield

Thomas, Amesbury

Bill, Slough

DAVID, FRASERBURGH

Tony, Bromley

Selina, Stoke Lyne

The service was very good. The gentleman I spoke to was very helpful offering me excellent advice and helping me to choose the correct product, he also gave me advice on how to fit the product correctly. the goods also arrived very promptly.
Maria, London

Went like clockwork, got good advice
Robert, Wroxham

Arrived next day - great service
Andrew, Dumbarton

My first item I have had from them, looking forward to doing sum business in the future. Very happy.
Eugene, Cardiff

stephen, Wednesbury

Great thank you
Eugene, Cardiff

Ashley, Burnley

Thank you for a good service.
Ann, Bodmin

Bridget, Llanidloes

as a table fitter its getting more expensive for parts but good that you can still get them here
robert, Burnside Doagh

Very helpful service over phone. Ordered late in day by me but still got next day delivery. First class service - thank you.
John, Chewmagna, Bristol

Very helpful and good sensible service. Delivered next day. Will shop again. Thank you.
John, Chewmagna, Bristol

We order card table baize from the snooker and pool company fairly regularly. We always get a very good service.
G J, Mileham

Really pleased with purchase and extra fast delivery time
Joan, Lowestoft

Just fitted the bais to our bridge table. Time will tell as to the quality.
Moira, GODSTONE

Absolutely top draw really good product better than the last lot from a supposed to be top company, I won't be going there again this company wins it for me, good friendly service well done To John
C, Southwick, Trowbridge

Raymond, Wirral

Jacqui, Bridgwater

Pat, Middlesbrough

Xavier, Bristol

John, Leicester

John, Leicester

Thank you just what i was looking for
james, benllech

Great job. Thanks
S J, Halton

Really pleased with the speed of delivery and the quality of the goods. Good price thanks
Gillian, Oldham

I originally ordered the wrong items, my mistake was quickly and courteously dealt with and my order was with me the next morning. Extremely pleased.
Andrew, Bude

Paul, Kettering

ok
frank, street

Really good help from the team in making sure I ordered the correct parts, they arrived quickly and were good quality.
Stephen, Brecon

As ever great items and good service
robert, Burnside Doagh

Thank You John
John Paul, Bethersden, Ashford

excellent service, very happy, thank you
jon, trowbridge

David, Coalburn

Couldn't source the item anywhere, found it here, just more expensive than originally thought, however, all received and perfect match, many thanks
kathy, Weymouth

I'll use you again, for sure
Brian, Chichester

Excellent company couldn't have been more helpful. Good communications, would definitely recommend.
Joanna, Gloucester

robert, Burnside Doagh

Thankyou... Due to my own error I only needed the nets and leathers but had already ordered the nets before I realised. As above your service was excellent.
michael, Farnham

Elizabeth, By FRASERBURGH

My only complaaint would be that the shipping costs was £7.25 and the actual cost of the postage was £7.20. A big difference in my opinion.
Elizabeth, By FRASERBURGH

robert, Burnside Doagh

Unfortunately we didn't complete the purchase as the corners were the wrong size. However the customer service was without doubt "Beyond expectation".
Kathryn, Crewe

I haven't yet re-covered my card table as I'm not 100% sure of the best way to do it.
Ann, Great Yarmouth

Patrick, Sale

Excellent service very pleased.
David, Broadstone

Very quick delivery. Great service
Kevin, Glasgow

excellent service all round, good communications and delivery was superb.ordered 2.00pm and delivered next day.
Peter, Leigh on Sea

Speed was impressive, and the item is exactly as expected. Staff on the phone were very helpful and friendly.
Anthony, London

Thank you!
Michael, Great Yarmouth

Donna, New Whittington

Phil, Bexhill-on-Sea

very pleased,would buy from this seller again and would recommend to other customers
susan, braintree

G J, Mileham

john, Bishops Stortford

I was amazed at the speed of despatch and the quality of the nets.
William, NETHER LANGWITH,

I haven't used it yet! Hope I can award the same high marks.
jean, craigrothie

Faultless service also great quality.
john, manchester

excellent service
dawn, LETCHWORTH GARDEN CITY

Annie, strathmiglo

What a difference to the one's taken off, worth every penny
David, Grimsby

Barbra, WARREN

I am making my own small table and had tried pocket liners from Amazon and ebay, they were all too flimsy. The ones supplied by snookerandpool.co.uk are just brilliant. Very robust and smart too.
Gary, LEICESTER

Andrew, Lincoln

Nice to be able to talk to someone when you have queries with n order. Excellent advice an dservice
Stephen, GUILDFORD

Brilliant service. Thank you very much .
Gilford, Crowborough

Top quality customer service
Steven, Stockton on Tees

Anthony, Hungerford

The chap that I placed the order with 0ver the phone was extremely helpful and cheerful. Great service.
Gaynor, Norwich

Pleased to find you stocked the product after searching web for a supplier. Would have like the post and packaging for such a small light package to have been less. Thanks
Anthony, Hungerford

Really helpful and friendly when I telephoned to ask about availability of a product. Thank you
Jayne, cheltenham

Peter, Aberdeen

Ann, Cambridge

Paul, Hereford

G J, Mileham

Excellent quality, smart looking finish. snookerandpool are my top rated supplier in this area
Gary, LEICESTER

Very pleased with the delivery and the response to the late modification to the order. Regards Steve Welch
Stephen, Dorchester

Very helpful would definitely recommend. Thanks
Howard, Bishops Stortford

A, Isle of Wight

Dale, Streatley

I got the wrong size !!! I bought a 9ft snooker cloth and I git a very small one -My Fault though the bloke is really friendly not used to that up hear
Mahmoud, Penarth

Edward, Knaresborough

Fast delivery,thanks.
sharron, bradford

Very happy many thanks!
Gareth, Huddersfield

Matthew, Leigh-on-Sea

Brilliant service from John, many thanks.
Barrie, BRISTOL

Very helpful telephone discussion prior to online order. The item I wanted was showing "Out of Stock", but he found one and put it "into stock" during the call. Impressive!
Fred, Widnes

excellent
Alick Mitchell, Blenheim

Robert, DRONFIELD

Refund for other product was handled professionally and responsibly too - all in all great service.
Niall, Malvern

Mark, Camberley

David, LONDON

dev, Wednesbury

delivered withing 24 hours of order - amazing service and good quality products
Karl, Stroud

Andrew, Penarth

Alan, Loughborough

first class sevice,will use again.recommend to family and friends.
ROBERT, durham

I was expecting that. would struggle to find the part I was looking for ... It couldn't have been any simpler. Well done and thanks
Andrew, Lesmahagow

All item were as expected, the key fitted a 30+ year old pool table perfect thanks.
Neil, Dudley

Brilliant a fast and efficient service many thanks for your speedy turnaround no hesitation to use again
MR T C, SOUTHAMPTON

The cushion rubber and pocket plates were good but disappointed with triangle as it was very scratched and didn't look new which is a shame as other than that this would have been a good review.
Patricia, Mexbrough

John thank you for dispatching my "corners" so rapidly. No collection problems this time...
Christine, Ruislip

Fantastic and fitted really good
paul, st ives cambridgeshire

Scott, Willerby

helpful advice, good quality items, paypal accepted and pretty fast delivery, all good for me
Anthony, Crowthorne

The customer support was beyon exceptional. I greatly appreciate the time and personal attention given to help me make my purchase.
Barbara, Danville

very helpfull person i spoke to when ordering. i may well ring for advice when i start.
Stephen, norwich

Many thanks for your speedy efficient service
Elizabeth, Aberdeen

David, Tavistock

Excellent and helpful service
shiela, Ashford

All good thank you
Mr kelvin, kingsteignton

absolutely a top company, I ordered these second class and they arrived the next day, and the bolts where perfect including the cushion key, I ordered 2 then I have a spare might as well postage didn't effect it, top dollar company will use again with no hesitation
Maldwyn, MENAI BRIDGE

Joseph, Chesham

David, CHORLEY

Very happy with the item and service. Thank you.
Gary, henley-in-arden

thanks very much , they have everything , recommended
tomasz, northampton

chris, mid-glam

MRS J M, CHALFORD STROUD

mac, Carmarthen

Robert, London

Neil, Stoke on Trent

Neil, Stoke on Trent

Thank you for really helping us out, especially for an older pool table. Great communication.
Tessa, Brownhills

scott, glasgow

Very good quality pocket gullys, better than the original ones, fit perfectly and easy to fit.
dominic, York

Liked the item so purchased another
scott, glasgow

Ben, Bridgwater

Richard, loughborough

Lorraine, BUDE

jonathan, Carnforth

spot on service
john, Llangefni

noel, Ross-on-wye

noel, Ross-on-wye

noel, Ross-on-wye

Top dollar
James, Hamilton

SJ, Aylesbury

Top dollar
SJ, Aylesbury

Clive, Henley on Thames

The cushion rubber I bought was thicker than I expected, but I think it should be ok, once it's stuck on all round the table.
Diana, Newcastle upon Tyne

Very pleased with the swift delivery and quality of the material. Means we can retain a family heirloom! Thank you.
WENDY, BIGGIN

Fantastic service. Use these guys. Cheers
Antony, Camperdown Ind Estate

Fantastic service and very helpful with any questions that I had.
John, Rhyl

Dave, Trowbridge

Peter, Basingstoke

Great service and product. Will use again in future
zaheer, bradford

Damyan, Plovdiv

Really suited with my order, thank you very much
John, Upminster

I get nervous when buying over the Internet but a quick chat on the phone and an excellent response with the delivery put me at ease. Thank you God website, easy to follow
Colin, Wadebridge

I wanted to replace the baize on an old card table. The new baize I bought was just right for the job. Thannk you
Stephen, SANDBACH

Ian, Warrington

Very happy, arrived much quicker than expected, Will use again, thank you
david, cleveland

For the price I wasn’t expecting much, but when it arrived it was absolutely brilliant, I got some top quality cloth of eBay and it was rubbish and cost more, I use this all the time and I know where my next purchase will be
Russell, Carmarthen

John couldn’t be more friendly and helpful. I am building my own table and John has helped me no end with dimensions and even sent me an offcut of cushion so I could get them correct! The product itself is excellent and came within 2 days! Once again this is some of the best customer service I have ever received and would like to thank John for answering all of my questions and providing a quality product.
Callum, Cheltenham

I actually ordered the wrong item, John is being very helpful finding me the right ones
Neil, Birmingham

Corey, Mansfield

Good quality fabric will never be cheap hence the 7. Overall a good quality product delivered promptly and in good condition
Ronald, Arbroath

Tiffany, Great Missenden

Arrived far quicker than I expected. Priced fairly and exactly as described! Will definitely shop here again in the future!!
Kane, norwich

great item, great price, speedy service
Brian, Camberley

I have to say this has to be the best customer service o have ever had... Went above and beyond to get the liners to me.. Thanks again
Richard, Whitchurch

The `leather` on the snooker pockets is thinner than I would have expected - double the thickness would have been more appropriate
Sue, Crowthorne

Brian, LONDON

Martin, Abbots Langley

post was slow
Brian, LONDON

Pockets are perfect for the table and easy to fit. Nice prompt delivery so all in all great service.
Ryan, Sunbury-on-Thames

just what i wanted and vey speedy delivery
christine, St. Mellons, Cardiff

Ryan, Sunbury-on-Thames

Ryan, Sunbury-on-Thames

It came so quick! Thanks John.
Peter, Manchester

Colin, Northampton

Marcus, Eastcombe

Great experience. Should I need anything else for my table, I know where to go!
Shane, Sittingbourne

10 more please
James M, KINGSBRIDGE

Tommaso, London

simon, Barrow in furness

simon, Barrow in furness

Pleased with the item /cloth purchased to use as a card playing surface over a chess table,
Michael, Bridgend

Needed some baize to reline a old engineers toolbox, so the offcuts are perfect. Was struggling to find material at a sensible price and glad you offered them! Thank you Chris (Also, thanks for wrapping so well, they were left by the postie outside in the rain and all were completely dry when opened)
Christopher, Fareham

Craig, Cardiff

Just as ordered and expected.
Francis, Fareham

Ordered a couple of gully’s for my table that’s getting refurbished. I needed a full set of gully’s as the rest were cracked. I contacted snooker and pool after my original order went in, they were more than happy to supply the extra gully’s at the price advertised online. Excellent customer service!
Andrew, Romford