Customer Feedback Results
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Here's the opinion of our existing customers who have completed
our customer satisfaction survey*:-
(guide : 70% = satisfactory; 100% = far exceeded expectation)
Number of people who have given feedback : 335
| Item delivery (speediness, condition of goods):- |
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| Quality of the items purchased:- |
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*every customer who buys from this site has the opportunity to complete our customer survey form asking them to rate our services.
Customer Comments
the service and assistance recieved was really good.pleasure to deal with, top man, many thanks.
it seems funny to put such good service but there really is no other way of saying thanks for the service I received
The person I spoke to for advice on the size of the leathers couldn,t have been more helpful. Our old tatty snooker table now looks as good as new and all within two days of phoning for advice. Thank you so much.
Diane Brogan
thanks for a very speedy service and thanks to the person i spoke to on the phone first class
Fast turnaround and very helpful service. Highly recommended.
Great service and turn around. Thanks!
Very fast delivery and accurate description. Well done!
I`m very pleased with my purchase. They exceeded my expectations in customer service and although the wrong item was initially delivered they immediately sent out the correct one.. Excellent response. Would recommend this company to everyone.
very helpful for only a small amount thank you
you were very helpful with trying to assist me sorting out my coin op mechanism as well as supplying locks. Many thanks
Excellent service thank you. I will use you again and certainly happy to recommend you.
Great deal and fast delivery.
I order Red and Green came, however it look fine and we don`t need to change it.
Very pleased with what I got and will be using you again should I need to :-)
still to fit them to table yet working out the best way, but would appear to be very satisfactory
Thank you so much! Excellent in all respects
VERY HAPPY WITH QUALITY AND SPEED OF POST, THANK YOU
Prompt despatch and speedily delivery. Service3 cannot be faulted. Thank you
Excellent service and speedy delivery. Fantastic
Very fast service very happy thank you.
Could not fault the service at all
Delighted with the friendly, efficient response to my telephoned enquiry/order.
Currys etc. could take a lesson in customer service from yourselves!
first time shopper here but will use again many thanks
Arrived within a day or two. I oredered two black snooker balls. Only one was sent but when I notified them of the error I received the second in the next possible post.
quality of the goods as good as the original 1930`s pockets on the original table !!
service was good
The item was just what I wanted. It is not a cheap felt imitation and cost no more than those items. Excellent service, excellent product.
Very fast delivery, and a good product.
Also customer service was excellent. They made sure I got exactly what I wanted.
Goods arrived very quickly. Advice given was excellent
STALKS OF MUSHROOMS COULD HAVE SANDED AND FINISHED OFF SMOOTHER BUT TOP FACES WERE PERFECT THANK YOU GOOD SERVICE
Look forward to buying a cue from you shortly.
john was very helpful indeed in securing the correct items for us. Excellent service. Will use again.
First class service and will recommend your business to my friends.
Thanks for your help, I am now able to enjoy my pool table once again
Added to order and was dealt with on a Sunday which was 10 out of 10 for me. Will be buying my next set of balls in the next month for sure.
Simply the best for help and service, delivery is pretty good too. Highly recommend
Fit for purpose, happy to recommend this site.
Regards Andrew
Excellent service, won`t hesitate to buy from you again !
very good service and web site was easy to use. thankyou.
Really pleased with items. My daughter had bought six foot old "Pot Black" snooker table from a carboot. The table needed abit of TLC, but is good as new and getting lots of use - and it didnt break the bank!
good supplier ist time use will be back again no problems at all
Customer service and delivery - excellent.
Slightly dissapointed with product.
Excellent fantastic service. Very pleased will definitely use you again. Amazingly speedy delivery.
I rang the company for some advice and they were very helpful and friendly.
Exceptional service, John was most helpful and couldn`t do enough to help. Thank you.
All first class both quality and service
Great company to do business with.
A pleasure to do business.
Thank you, am extremely pleased with all aspects of the service.
Very good friendly service will recomend
Very helpfull and gave a discount,Excellent,many Thanks
As a table manufacturer I am always looking for high quality table parts and was very impressed with this product
I run a 2 table snooker club within my bowls club they are just what i wanted thank you
Fantastically fast service.
The ball arrived on time and was of excellent quality.
delivered promptly and done what they was intended for
really good service,quick delivery and would buy from them again.
Provoked a good laugh. Revenge at last
Nice bit of kit and good personal touch over the phone
Excellent item. Just what I needed. Will definitely be using again.
really helpful staff, great to do business with. I hadn`t realised that there were so many types of snooker tables, sizes etc, the telephone help provided made it much easier, thank you
Hi John sorry did not get back to you but items were sent to 26 not 28 its ok and thanks for your service A+
Haven't covered all the tables yet but so far material looks great value for money. Thank you.
excellent delivery time and quality product, would recommend to friends.
Top company will be back that's for sure
Top company will be back that's for sure
i was really pleased except a couple of the brass plates were badly stained and that was the reason i was changing the original ones i couldnt return them as it would have taken too long i also felt the matching screws should be included thats my personal feedback all in all the products were great thanks cheers
Fantastic customer care and service. I am very impressed with the speed of email communication. Outstanding company!
The service was very good. The gentleman I spoke to was very helpful offering me excellent advice and helping me to choose the correct product, he also gave me advice on how to fit the product correctly. the goods also arrived very promptly.
Went like clockwork, got good advice
Arrived next day - great service
My first item I have had from them, looking forward to doing sum business in the future. Very happy.
Thank you for a good service.
as a table fitter its getting more expensive for parts but good that you can still get them here
Very helpful service over phone. Ordered late in day by me but still got next day delivery. First class service - thank you.
Very helpful and good sensible service. Delivered next day. Will shop again. Thank you.
We order card table baize from the snooker and pool company fairly regularly. We always get a very good service.
Really pleased with purchase and extra fast delivery time
Just fitted the bais to our bridge table. Time will tell as to the quality.
Absolutely top draw really good product better than the last lot from a supposed to be top company, I won't be going there again this company wins it for me, good friendly service well done To John
Thank you just what i was looking for
Really pleased with the speed of delivery and the quality of the goods. Good price thanks
I originally ordered the wrong items, my mistake was quickly and courteously dealt with and my order was with me the next morning. Extremely pleased.
Really good help from the team in making sure I ordered the correct parts, they arrived quickly and were good quality.
As ever great items and good service
excellent service, very happy, thank you
Couldn't source the item anywhere, found it here, just more expensive than originally thought, however, all received and perfect match, many thanks
I'll use you again, for sure
Excellent company couldn't have been more helpful. Good communications, would definitely recommend.
Thankyou... Due to my own error I only needed the nets and leathers but had already ordered the nets before I realised. As above your service was excellent.
My only complaaint would be that the shipping costs was £7.25 and the actual cost of the postage was £7.20. A big difference in my opinion.
Unfortunately we didn't complete the purchase as the corners were the wrong size. However the customer service was without doubt "Beyond expectation".
I haven't yet re-covered my card table as I'm not 100% sure of the best way to do it.
Excellent service very pleased.
Very quick delivery. Great service
excellent service all round, good communications and delivery was superb.ordered 2.00pm and delivered next day.
Speed was impressive, and the item is exactly as expected. Staff on the phone were very helpful and friendly.
very pleased,would buy from this seller again and would recommend to other customers
I was amazed at the speed of despatch and the quality of the nets.
I haven't used it yet! Hope I can award the same high marks.
Faultless service also great quality.
What a difference to the one's taken off, worth every penny
I am making my own small table and had tried pocket liners from Amazon and ebay, they were all too flimsy. The ones supplied by snookerandpool.co.uk are just brilliant. Very robust and smart too.
Nice to be able to talk to someone when you have queries with n order. Excellent advice an dservice
Brilliant service. Thank you very much .
Top quality customer service
The chap that I placed the order with 0ver the phone was extremely helpful and cheerful. Great service.
Pleased to find you stocked the product after searching web for a supplier.
Would have like the post and packaging for such a small light package to have been less.
Thanks
Really helpful and friendly when I telephoned to ask about availability of a product. Thank you
Excellent quality, smart looking finish. snookerandpool are my top rated supplier in this area
Very pleased with the delivery and the response to the late modification to the order. Regards Steve Welch
Very helpful would definitely recommend.
Thanks
I got the wrong size !!!
I bought a 9ft snooker cloth and I git a very small one -My Fault though the bloke is really friendly not used to that up hear
Brilliant service from John, many thanks.
Very helpful telephone discussion prior to online order. The item I wanted was showing "Out of Stock", but he found one and put it "into stock" during the call. Impressive!
Refund for other product was handled professionally and responsibly too - all in all great service.
delivered withing 24 hours of order - amazing service and good quality products
first class sevice,will use again.recommend to family and friends.
I was expecting that. would struggle to find the part I was looking for ... It couldn't have been any simpler.
Well done and thanks
All item were as expected, the key fitted a 30+ year old pool table perfect thanks.
Brilliant a fast and efficient service many thanks for your speedy turnaround no hesitation to use again
The cushion rubber and pocket plates were good but disappointed with triangle as it was very scratched and didn't look new which is a shame as other than that this would have been a good review.
John thank you for dispatching my "corners" so rapidly. No collection problems this time...
Fantastic and fitted really good
helpful advice, good quality items, paypal accepted and pretty fast delivery, all good for me
The customer support was beyon exceptional. I greatly appreciate the time and personal attention given to help me make my purchase.
very helpfull person i spoke to when ordering. i may well ring for advice when i start.
Many thanks for your speedy efficient service
Excellent and helpful service
absolutely a top company, I ordered these second class and they arrived the next day, and the bolts where perfect including the cushion key, I ordered 2 then I have a spare might as well postage didn't effect it, top dollar company will use again with no hesitation
Very happy with the item and service. Thank you.
thanks very much , they have everything , recommended
Thank you for really helping us out, especially for an older pool table. Great communication.
Very good quality pocket gullys, better than the original ones, fit perfectly and easy to fit.
Liked the item so purchased another
The cushion rubber I bought was thicker than I expected, but I think it should be ok, once it's stuck on all round the table.
Very pleased with the swift delivery and quality of the material. Means we can retain a family heirloom! Thank you.
Fantastic service. Use these guys.
Cheers
Fantastic service and very helpful with any questions that I had.
Great service and product. Will use again in future
Really suited with my order, thank you very much
I get nervous when buying over the Internet but a quick chat on the phone and an excellent response with the delivery put me at ease. Thank you
God website, easy to follow
I wanted to replace the baize on an old card table. The new baize I bought was just right for the job. Thannk you
Very happy, arrived much quicker than expected,
Will use again, thank you
For the price I wasn’t expecting much, but when it arrived it was absolutely brilliant, I got some top quality cloth of eBay and it was rubbish and cost more, I use this all the time and I know where my next purchase will be
John couldn’t be more friendly and helpful. I am building my own table and John has helped me no end with dimensions and even sent me an offcut of cushion so I could get them correct! The product itself is excellent and came within 2 days! Once again this is some of the best customer service I have ever received and would like to thank John for answering all of my questions and providing a quality product.
I actually ordered the wrong item, John is being very helpful finding me the right ones
Good quality fabric will never be cheap hence the 7.
Overall a good quality product delivered promptly and in good condition
Arrived far quicker than I expected. Priced fairly and exactly as described! Will definitely shop here again in the future!!
great item, great price, speedy service
I have to say this has to be the best customer service o have ever had...
Went above and beyond to get the liners to me..
Thanks again
The `leather` on the snooker pockets is thinner than I would have expected - double the thickness would have been more appropriate
Pockets are perfect for the table and easy to fit. Nice prompt delivery so all in all great service.
just what i wanted and vey speedy delivery
It came so quick! Thanks John.
Great experience. Should I need anything else for my table, I know where to go!
Pleased with the item /cloth purchased to use as a card playing surface over a chess table,
Needed some baize to reline a old engineers toolbox, so the offcuts are perfect. Was struggling to find material at a sensible price and glad you offered them!
Thank you
Chris
(Also, thanks for wrapping so well, they were left by the postie outside in the rain and all were completely dry when opened)
Just as ordered and expected.
Ordered a couple of gully’s for my table that’s getting refurbished. I needed a full set of gully’s as the rest were cracked. I contacted snooker and pool after my original order went in, they were more than happy to supply the extra gully’s at the price advertised online. Excellent customer service!
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